Panther Plumbing & Heating – Terms & Conditions

Panther Plumbing & Heating provides professional plumbing, heating, gas fitting, and drainage services for residential and commercial properties. All work is performed by qualified technicians in accordance with applicable British Columbia codes, regulations, and recognized industry standards.

Quotes and estimates are prepared using the information available at the time of inspection or provided by the customer. If hidden conditions, unforeseen circumstances, or changes to the scope of work are discovered during the project, additional charges may apply. Customers will be notified of significant changes before additional work proceeds whenever reasonably possible.

Invoices are issued upon completion of the work unless otherwise agreed in writing.

Payment is due immediately upon completion of the work unless alternate payment arrangements have been approved in writing.

Accepted methods of payment include:

- Cash

- Credit Card

- Cheque

Projects may require a 50% non-refundable deposit before scheduling begins. This deposit reserves labour, materials, and project scheduling.

Outstanding balances are subject to interest at 1.5% per month (18% annually) until paid in full.

Panther Plumbing & Heating provides a one (1) year limited workmanship warranty beginning on the date the original installation or repair is completed, unless otherwise stated in writing.

This warranty applies only to defects resulting directly from Panther Plumbing & Heating's workmanship. It does not guarantee the overall condition, lifespan, or future performance of existing plumbing, heating, gas, drainage, or water systems that were not installed or replaced by Panther Plumbing & Heating.

If a workmanship issue covered under this warranty is confirmed, Panther Plumbing & Heating's responsibility is limited to inspecting the reported issue and, at its sole discretion, repairing the workmanship defect.

This warranty does not provide for refunds, reimbursement of repair costs, replacement performed by another contractor, or compensation for third-party expenses.

Warranty Claims

To request warranty service, customers must:

- Notify Panther Plumbing & Heating in writing within the warranty period.

- Allow Panther Plumbing & Heating a reasonable opportunity to inspect the issue before any repairs, excavation, replacement, or alterations are completed by another party.

Warranty coverage may be denied if:

- Panther Plumbing & Heating is not notified before the warranty expires.

- Another contractor, homeowner, tenant, landscaper, or third party modifies or repairs the affected area before inspection.

- The problem results from aging infrastructure, corrosion, freezing, tree roots, shifting soil, excessive water pressure, water hammer, improper maintenance, misuse, external damage, municipal utility issues, irrigation systems, landscaping, excavation, or other conditions unrelated to Panther Plumbing & Heating's workmanship.

- The claim relates to drain blockages, sewage backups, flooding, water damage, or other consequential damages.

- Continued use of a known defective system contributes to additional damage.

- The warranty period has expired.

Panther Plumbing & Heating will not reimburse customers for repairs completed by another contractor unless prior written authorization has been provided.

Manufacturer warranties apply to supplied fixtures, equipment, appliances, and components where applicable. Labour associated with diagnosing, removing, reinstalling, or replacing manufacturer-defective products is not included unless specifically stated in writing.

This workmanship warranty is non-transferable and applies only to the original customer listed on the invoice.

Panther Plumbing & Heating is not responsible for damages arising from improper use, neglect, unauthorized alterations, pre-existing defects, or conditions beyond our control.

Customers are responsible for protecting their property, valuables, and occupants before, during, and after work is performed.

To the maximum extent permitted by law, Panther Plumbing & Heating shall not be liable for indirect, incidental, consequential, or special damages, including loss of use, business interruption, property damage, or water damage not directly caused by our proven negligence.

If you have questions or concerns regarding completed work, please contact Panther Plumbing & Heating as soon as possible so the matter can be reviewed.

We are committed to resolving concerns professionally and in good faith. If a dispute cannot be resolved directly, both parties may agree to pursue mediation, arbitration, or another mutually acceptable dispute-resolution process before commencing legal proceedings, where permitted by law.

By approving a quotation, scheduling service, authorizing work to begin, or accepting services from Panther Plumbing & Heating, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions, together with any additional written agreements between the parties and subject to applicable laws of British Columbia.