Emergency plumbing
We answer 24 hours a day, seven days a week. 60 minutes in Vancouver, 75 in Burnaby and Richmond, and 90 in Coquitlam, Port Coquitlam and New Westminster. You get the specific window for your address on the call.
What counts as an emergency
Burst or leaking pipes · No hot water · Sewage backing up · Drains backing up into fixtures · Overflowing toilets you can't stop · Water coming through a ceiling from the suite above · Gas smell · Failed sump pump during heavy rain · Flooding from failed perimeter drains
If you're unsure whether it can wait until morning, call and describe it. We'll tell you honestly — sometimes the answer is "shut that valve, put a bucket under it, and we'll come at eight."
What happens when you call
A person answers, not a menu. They'll talk you through stopping the water if it's still running, tell you the call-out fee before we dispatch, and give you the arrival window. When the technician is on the way you get a text with their name.
What it costs
No call-out fee. $169/hr at any hour. No after-hours premium. Repair price in writing before we start.
